Article: 4 ways to optimize IT service delivery and support by Doug Tedder. https://techbeacon.com/ “How can we do more with less?” This was one of the big questions that many attendees were asking at the recent HDI Conference and Expo, which focuses on IT service and support. In the opening session of the conference, HDI—which provides related research and services—shared its […]

Article: 5 Ways to Improve Service Delivery in Your Organization by Regina Mullen https://www.replicon.com/ In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is […]

6 Steps to Effective Organizational Change Management By Fionnuala Courtney | Jun 2020 https://www.pulselearning.com/ Most organizations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement. This means that workplace processes, systems, and strategies must continuously change and evolve for an organization […]

Article: The Importance of Service Delivery Management by Share IT. https://www.shareitsolutions.com/ Software development is a difficult business where certain misunderstandings in communication can cause a lot of problems. Everyone who has ever worked in this industry has made certain rookie mistakes that they’re not proud of. Especially when it comes to agreeing on project specifics […]

Article:Why Agile Service Delivery MattersWritten By CloudBlue PSA On 2018-10-01 Last Updated 2020-07-20 https://www.harmonypsa.com/Try searching the internet for Agile Service Delivery and you will find pages and pages of learned papers, blog posts and channel articles. It is certainly a much written about topic for MSPs and service organisations. Everyone pitching in with how you […]