9 Ways To Measure A Business Process
Posted on January 2, 2020 by BEM
by Joe Bockerstette, Partner.

https://www.businessmapping.com/

Much is written about performance measurements in business enterprises, systems, and processes. In our work, we often see a misapplication of performance measures, as they often don’t contribute to the achievement of the enterprise purpose. In our firm, we have come to believe a measurement system should be built from the ground up, beginning with business processes. This article introduces how to measure a business process. The same fundamental principles apply to the business system and enterprise levels.

What to Consider When Measuring a Process

When measuring the performance of work, begin by first thinking about the fundamental Supplier-Input-Process-Output-Customer (SIPOC) business process model. It logically follows there are a limited number of process characteristics that can be measured and the choice of those measures should be driven by the business process purpose within the overall business system and enterprise need. This same group of measures applies no matter what the process type, whether it is manufacturing, administrative, physical or intellectual. In these different businesses, process priorities are likely different, which informs the best measures to be selected (from the larger measurement pool) for driving process performance improvement.

Read more
Copyright 2021 BEM

• 
• 
• 
• 
•