A capability maturity model for training & education CONFERENCE PAPER Talent Management, Resource Management, Education 2006 By Wagenstein, Hollis Nan
https://www.pmi.org/
Introduction – What’s a Maturity Model, and Why Should You Care?
You just took a training class and it was great. Why? Because you really, really liked it. And you felt you really learned a lot.
BUT… Did you really learn as much as you think you did? How do you know? Did you like it for reasons that had anything to do with the business goals that drive your department, and your job? And were you able to apply what you learned to what you do on the job?
You just taught a training class and it went really, really well. Why? Because you looked at the evaluations and the participants really, really liked it.
BUT… Did the participants take away value that they will apply on-the-job? Are their bosses likely to agree? Will these managers happily send their staff to the next training program you propose? And will you receive high-level support from senior management to develop more programs?
Wagenstein, H. N. (2006). A capability maturity model for training & education. Paper presented at PMI® Global Congress 2006—EMEA, Madrid, Spain. Newtown Square, PA: Project Management Institute.
