Customer Satisfaction Measurement and Analysis Using Six Sigma in Telecom Sector of Pakistan by Khalid Zaman.

Article: (MA) Customer Satisfaction Measurement and Analysis Using Six Sigma in Telecom Sector of Pakistan by Khalid Zaman.

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During the last few decades, many quality improvement methodologies have been used extensively by organizations to improve products and services.

Techniques
1. Introductioncontinuous quality improvement (CQI) and total quality management (TQM) have been used to provide modest, incremental improvements, whereas techniques like reengineering and Six Sigma have been used for making drastic changes to existing processes.
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