Article: (DAR) Process Intelligence — Now with Machine Learning and Artificial Intelligence by Ryan M. Raiker.

https://medium.com

Artificial Intelligence (AI) and machine learning have gained significant momentum over the past few years; businesses from all industries continue to embrace the technology at rapid rates, adoption stands to increase even further. More and more companies are beginning to see the positive impacts that this technology can bring to a company. In fact, Gartner predicts that by 2020, 85 percent of all customer interactions will be managed without a human.

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