Some of the country’s largest IT organizations are looking trim and vigorous these days. It’s no miracle cure or diet of the month. It’s a particular piece of process methodology called Six Sigma.
Six Sigma is a defect reduction methodology that transforms organizations by forcing them to focus on the quality of the customer experience. The term sigma refers to deviations from an ideal level of operation, where each level of sigma, starting from one, allows for fewer defects. Sigma six, the
operational equivalent of nirvana, allows a mere 3.4 defects per million outputs. If you’re in manufacturing, that means 999,996.6 flaw-free widgets. If you’re in IT, that means fewer servers, faster call response times and better project delivery.
